Dotcom Distribution 2017 eCommerce Study Results

31 October 2017

The results of the Dotcom 2017 eCommerce Study, The Evolution of Commerce: Omnichannel and The New Retail Customer, highlight the most recent evolving consumer expectations.in the fast-growing market of e-commerce. For the study Dotcom Distribution surveyed more than 600 online shoppers.
Today’s consumers want better, faster services that prioritize speed, quality, affordability and future purchase incentives. These consumers are also looking for an experience that facilitates simplicity, transparency and convenience throughout the purchasing process, including adequate product return and replace as well as product packaging disposal procedures (News Item Dotcom Distribution, 9 October 2017).
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This news item is also included in our monthly overview, the NVC Members-only Update. If you have any questions, please contact us: info@nvc.nl, +31-(0)182-512411.